PHILADELPHIA, PA — WovenX Health, previously known as Telebelly Health, has unveiled compelling study findings that highlight the effectiveness of its on-demand telehealth platform in curtailing unnecessary emergency department (ED) visits for gastrointestinal (GI) issues. Presented at The American College of Gastroenterology and published in the American Journal of Gastroenterology, the study underscores the platform’s potential to enhance GI care access while managing specialty practice capacities more efficiently.
The study evaluated over 500 patients who utilized the WovenX platform for urgent GI symptoms. With an average wait time of less than six minutes, the platform achieved an impressive Net Promoter Score (NPS) of 94. The results showed that 44% of patients would have considered visiting an ED or urgent care if the on-demand service was unavailable, yet less than 2% of these patients actually required emergency care after consulting with GI-trained clinicians. This significant shift of over 90% from ED visits to virtual care highlights the platform’s benefits for reducing healthcare costs, estimated at more than $30 billion annually for GI treat-and-release cases.
WovenX Health leverages advanced technology, including AI, machine learning, and predictive analytics, to extend the reach of specialty practices, streamline workflows, and improve patient acquisition through its robust virtual care model. This approach enables healthcare providers to deliver timely, high-quality care while decreasing the burden on emergency departments.
“Our mission at WovenX Health is to transform how specialty care is accessed and delivered,” stated Russ R. Arjal, M.D., AGAF, the chief medical officer and co-founder of WovenX Health. “These results demonstrate our ability to not only improve access to GI care but to do so in a way that reduces the strain on emergency departments and allows practices to focus on delivering high-quality care to those who need it most.”
The study’s findings highlight the promising future of telehealth in specialty care, providing a scalable solution to healthcare challenges and benefiting both patients and providers alike.
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