KING OF PRUSSIA, PA — Vertex Inc. (NASDAQ:VERX), a leader in tax technology solutions, has once again achieved HDI Support Center Certification, marking its sixth consecutive year of recognition. This prestigious accolade from the global authority in support center certification highlights Vertex’s efforts to deliver exceptional customer service.
As the only tax technology firm to secure this certification, Vertex demonstrates its dedication to a customer-focused approach, a cornerstone of its business strategy. Tara Gibb, Senior Director at HDI, congratulated the team, saying, “As an HDI-Certified Support Center, Vertex is part of an elite circle of organizations dedicated to innovation, quality operations, continuous improvement, strategic vision, a positive work environment, and high levels of customer service.”
Vertex excelled in key areas of the HDI Support Center Certification program, including customer satisfaction, leadership, and strategy. The company received particularly high scores in people satisfaction, management, and leadership, showcasing its success in supporting both customers and employees.
Tanya Craig, VP of Global Support at Vertex, emphasized the company’s focus on the customer experience. “We firmly believe that fostering collaboration and innovation within the organization empowers Vertex to pass that benefit to our customer base. We see HDI’s certification as direct proof of that effort – one we strive to maintain and evolve,” she stated.
Craig further highlighted the importance of customer support in Vertex’s value system: “At Vertex, we take pride in providing an exceptional customer experience by meeting clients where they are in their journey and proactively anticipating and addressing their needs. With over 4,000 customers globally and longstanding trust from more than half of Fortune 500 companies, we are proud to hold this HDI certification and remain committed to the user experience as part of our value system.”
Vertex’s sustained recognition by HDI reflects its unwavering commitment to excellence in customer service, reinforcing its position as a trusted partner for businesses worldwide.
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