BLUE BELL, PA — Unisys (NYSE: UIS), the Pennsylvania-based IT services giant, has been recognized as a leader in the Advanced Digital Workplace Services industry by global analyst firm NelsonHall. The firm’s accolade is largely due to Unisys’ innovative use of automation and artificial intelligence (AI) to enhance the employee experience.
The NelsonHall Vendor Evaluation and Assessment Tool (NEAT) was used to analyze various vendors offering advanced digital workplace services. It ranked Unisys highly for its comprehensive field services solutions and data-driven approach. This includes the company’s use of automation to proactively address and prevent service desk tickets, and its investment in AI capabilities across its range of solutions.
Notably, Unisys was also praised for its ability to deliver immediate benefits to its clients, especially those leading in the “Build Services Capabilities” quadrant of the report.
Unisys’ senior vice president and general manager of Digital Workplace Solutions (DWS), Joel Raper, commented on the recognition. “We’re using automation to boost collaboration and improve user experience for our clients’ customers,” he said. “Our extensive field service offerings take a human-centric approach, creating a holistic experience that delivers stronger business outcomes for clients.”
NelsonHall’s report highlighted several strengths of Unisys, including its extensive intellectual property and accelerators such as PowerSuite, InteliServe, Intelligent OCM, Unisys Stealth, and Managed Meeting Rooms.
The company’s continued investment in Experience Management Office (XMO) and XLA-based approaches, which leverage AI-driven insights across the delivery organization, were also recognized.
Unisys’ strategic acquisitions of Unify Square and Mobinergy, which bolstered its analytics, AI, and automation capabilities, were further cited as a testament to the company’s commitment to a data-driven workplace.
The company’s expansive field services capabilities and Digital Tech Cafés, which use augmented reality (AR) and virtual reality (VR) technologies for remote services, were also acknowledged.
This recognition is a testament to Unisys’ focus on providing innovative and cutting-edge technology solutions for its clients. As businesses continue to navigate the challenges of remote work, Unisys’ innovative solutions have proven to be crucial for maintaining productivity and efficiency, helping companies adapt and thrive in the digital age.
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