PHILADELPHIA, PA — The Southeastern Pennsylvania Transportation Authority (SEPTA) has unveiled a beta version of its newly revamped mobile app, developed in collaboration with CapTech. The app is designed to offer a smarter, more user-friendly experience for both regular commuters and visitors navigating the region’s transit system.
CapTech partnered with SEPTA to reimagine the app using a human-centered design approach, incorporating feedback from public engagement and addressing transit-specific needs. The result is a modern, flexible platform that integrates key features like real-time updates, trip planning, safety tools, and payment options into a seamless and customizable user experience.
Key features of the new app include personalized preferences, enhanced trip planning tools, updated maps and schedules aligned with SEPTA’s Metro branding, detailed station information, and integrated incident reporting. Real-time and static route data are now unified for smoother navigation, while the onboarding process has been redesigned for quicker and easier access.
“As both a rider and professional partner to SEPTA, it’s been a privilege to work with a blended team of SEPTA and CapTech employees to rebuild this application,” said Stacey Richardson, Director of Management Consulting at CapTech. “The amount of usability testing with end users, the care, and the collaboration that went into designing the front and back-ends was inspiring and truly unique to this project.”
The beta launch represents a significant step toward SEPTA’s goal of enhancing public transportation through technology. With intuitive design and improved accessibility, the app is poised to transform how riders interact with the transit system. SEPTA plans to continue refining the platform, ensuring it meets the evolving needs of its users while delivering a reliable and efficient travel experience.
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