OAKS, PA — SEI® (NASDAQ: SEIC) has unveiled SEIGPT, its new generative artificial intelligence framework designed to enhance productivity, efficiency, and cost-effectiveness across the company. Initially implemented for internal use, SEIGPT is streamlining operations in areas such as client service, process automation, human resources, contract analysis, and code development.
Zach Womack, SEI’s Chief Technology Officer, emphasized the framework’s transformative potential: “SEIGPT has improved our operational processes by streamlining tasks, enhancing communication, and ultimately transforming the way we work—empowering employees to be more efficient and productive.”
The AI Center of Excellence, launched in 2023 and led by Director of AI Vlad Coric, developed SEIGPT using a retrieval augmented generation (RAG) architecture. This approach ensures transparency into the data used for generating responses, providing confidence in the information’s accuracy. SEIGPT’s advanced natural language processing capabilities allow it to efficiently search data, respond to inquiries, summarize information, and create personalized content.
Deepak Bhardwaj, SEI’s Chief Data Officer, noted the early success of the AI applications: “Early positive adoption rates indicate the SEIGPT-powered applications have effectively supported our employees and complemented their skillsets.” He shared that these applications have already addressed over 7,000 client service inquiries and analyzed tens of thousands of legal contract pages.
SEI plans to expand the use of SEIGPT, with seven applications currently in production and more than a dozen expected by the end of 2024. The company is exploring opportunities to offer SEIGPT to clients, aiming to enhance mutual productivity, efficiency, and growth.
Womack added, “The optimization benefit extends beyond SEI to our clients. The faster we can deliver information or address a concern, the more time our employees and clients have to focus on what they do best: serving customers.”
As SEI continues to innovate, SEIGPT stands at the forefront of its strategy to drive scalability and growth in today’s digital landscape.
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