PHILADELPHIA, PA — Reliance Matrix and Businessolver® have deepened their collaboration by introducing a new Evidence of Insurability (EOI) decision API, designed to enhance the benefits enrollment experience for employees of their mutual clients. This latest technology complements the existing EOI submission API, streamlining the process further and driving higher employee satisfaction.
Businessolver, a leader in SaaS-based HR and benefits technology, is well-regarded for its Benefitsolver platform, which prioritizes the employee experience while delivering added value to employers. Reliance Matrix, recognized as the top absence management provider in the United States by Spring Consulting Group, brings its HR technology innovations to this expanded partnership.
The newly integrated EOI decision API automates real-time processing, enabling immediate approvals for qualifying applications. By eliminating paperwork and manual data entry, the solution reduces errors, minimizes administrative delays, and allows HR teams to dedicate more time to strategic initiatives.
“Our integration with Businessolver delivers a seamless benefits enrollment experience for employees, which in turn drives benefit value and participation, and overall satisfaction,” said Paula Hanson, Assistant Vice President of Benefits Technology Solutions at Reliance Matrix.
Enhanced Efficiency and User Experience
The end-to-end EOI solution is available across Reliance Matrix’s various coverage lines, utilizing its proprietary platform, Matrixlink®. This platform integrates employee and employer data directly into human capital management (HCM) or benefits administration systems, bypassing traditional file sharing and reconciliation processes.
“Our signature approach improves service and accuracy compared to traditional methods,” Hanson explained. “We leverage the client’s platform as the system of record, ensuring minimal delays and dramatically extending the value of the employer’s HR tech investment.”
Through this enhanced partnership, employees electing benefits above guaranteed issue amounts can now complete health assessments and receive real-time decisions without leaving the Benefitsolver platform. HR teams, meanwhile, gain access to a streamlined, automated process that eradicates manual tracking and decision entry, allowing them to focus on more impactful employee interactions.
This expanded integration underscores Reliance Matrix and Businessolver’s shared commitment to innovation and user-centric solutions, empowering organizations to optimize their benefits programs while delivering a superior employee experience.
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