PHILADELPHIA, PA — In the bustling corridors of Philadelphia International Airport (PHL), a dedicated team of over 50 Volunteer Navigators works tirelessly to ensure that passengers’ experiences are nothing short of exceptional. These volunteers, managed by Travelers Aid International and led by the Department of Aviation’s Guest Experience Department, offer invaluable assistance, from dining and shopping recommendations to addressing travel queries and improving overall guest satisfaction.
During National Volunteer Week, celebrated from April 21 to 27, PHL took a moment to acknowledge and appreciate the significant contributions of these volunteers. The commitment of the PHL Volunteer Navigator Program to making the airport a welcoming hub for international visitors underscores Philadelphia’s reputation as a friendly and accessible city.
Morgan McBrearty, Travelers Aid Program Manager, expressed her deep appreciation for the volunteers, highlighting their role in creating positive guest interactions. “Every single volunteer is constantly finding ways to create positive interactions with our guests,” McBrearty remarked. According to her, it’s the volunteers’ diverse personalities and perspectives that breathe life into her work and make every day at the airport an exciting challenge.
The criteria for becoming an outstanding PHL Volunteer Navigator emphasize empathy, friendliness, accessibility, and respect. Knowledge of Philadelphia and its surroundings is also a valuable asset, especially during major city events like WrestleMania, when the airport becomes a critical first touchpoint for many visitors. The program aims to equip anyone interested in volunteering with the necessary skills and knowledge to succeed, reflecting the airport’s commitment to fostering a supportive and inclusive environment.
McBrearty emphasizes the unique motivation of volunteers, who are driven not by financial incentives but by a genuine desire to assist and improve the guest experience. “Volunteers are the secret ingredient to excellent guest experience,” she stated, highlighting the selfless nature of their contribution to the airport community.
This approach to volunteerism at PHL not only enhances the day-to-day operations of the airport but also plays a crucial part in maintaining the city’s image as a hospitable and friendly destination. The Volunteer Navigator Program exemplifies how volunteer efforts can significantly impact public services, providing an indispensable human touch to the often impersonal and hectic atmosphere of international travel hubs.
In celebrating the achievements and dedication of its Volunteer Navigators, Philadelphia International Airport not only acknowledges their importance to the operational success of the airport but also to the broader goal of promoting Philadelphia as a vibrant, welcoming city on the global stage.
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