WEST READING, PA — In the high-stakes, high-stress world of healthcare, Pamela Hernandez, Tower Health’s Senior Vice President of Human Resources and Chief People Officer, has time and again prioritized the well-being of her colleagues. She is the torchbearer of a philosophy she strongly upholds, “We rise by lifting others.”
Hernandez has carved a niche for herself by creating an inclusive environment that ensures all are heard and that professional growth is a continuous process. “Daily, I focus on empowering, not just employing. This is my personal mission for the health system and the community,” Hernandez explains.
Successful initiatives under her leadership include the second-chance employment program, along with free English and Spanish language classes for healthcare workers. Her impactful efforts haven’t gone unnoticed. Recognizing her efforts, she has been selected for the 2024 Lehigh Valley Business Women of Influence Award. This accolade honors those demonstrating remarkable career highlights, community participation, and a firm commitment to mentorship.
P. Sue Perrotty, CEO of Tower Health, lauds Hernandez for her compassionate leadership and active listening. “Pamela’s award illustrates how dedication and hard work bear fruits. As a part of our executive leadership team, she contributes significantly to our growth,” Perrotty shared.
Hernandez, who also oversees Patient Experience and Community Wellness Services, is driving efforts in employee recruitment, retention, and engagement within the organization. With an unwavering commitment to diversity, equity, and inclusion, she ensures that Tower Health’s operations reflect the cultural experiences of its diverse workforce and patient population.
Under Hernandez’s stewardship, the Human Resources department at Tower Health has been invigorated. They have bolstered their communications, updated policies, and developed career opportunities to enable both employees and community members to thrive. To enhance communication and inclusion, she also introduced free Spanish and English language classes for her team.
Hernandez’s determination to reinvent the Human Resources department doesn’t stop there. The introduction of the Tower Advanced Pay (TAP) program, the revamping of the annual employee evaluation system, Diversity, Equity, and Inclusion training across the system, and enhanced community health initiatives account for her continued success.
“I am merely a catalyst for change. Our employees are the real champions. Their unwavering commitment and feedback have helped shape the path we have taken. Together, we are creating a lasting impact,” Hernandez concludes.
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