PHILADELPHIA, PA— OpenTable and FreedomPay have announced a groundbreaking partnership aimed at transforming the way payments are handled at hotel restaurants and groups. The collaboration integrates OpenTable’s renowned reservation and guest management platform with FreedomPay’s cutting-edge commerce technologies to create a seamless and secure payment experience.
This partnership unlocks advanced features for hotel restaurants, including the ability to require credit card holds, charge fees for no-shows, accept deposits, and offer prepaid dining experiences. Through FreedomPay’s network of over 1,000 payment integrators and consultants, restaurants will now enjoy enhanced operational flexibility and efficiency.
“Partnering with FreedomPay enables us to provide hotel restaurants and groups with another industry-leading payments platform,” said Susan Lee, Chief Strategy Officer at OpenTable. “Ultimately, the more we can find ways to reduce no-shows for restaurants and optimize deposits and experience bookings, the better for the industry.”
The integration offers restaurants access to secure omnichannel payments, sub-one-second processing speeds, and a centralized platform to manage payment operations. Diners benefit from the convenience of paying at the table, reserving with deposits, or prepaying for curated OpenTable experiences either online or through the OpenTable app.
Beyond enhanced payment functionality, the partnership allows restaurants to leverage data analytics to better understand guest preferences and tailor offerings, boosting customer satisfaction and loyalty.
“FreedomPay is proud to join forces with OpenTable to elevate the dining experience,” said Chris Kronenthal, President at FreedomPay. “Together, we’re bridging the gap between reservations and payments, delivering a solution that not only enhances efficiency for restaurants, but also creates a more enjoyable guest experience.”
The partnership, currently available in the U.S., is set to expand internationally through 2026, giving leading hospitality brands around the globe access to these advanced tools. This collaboration marks a significant step forward in advancing both operational excellence and guest satisfaction for hotel restaurants and groups.
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