PHILADELPHIA, PA — FreedomPay has been recognized as the Advocate of the Year at Perform 2025, an event presented by Dynatrace (NYSE: DT), a leader in AI-powered observability and security. The award celebrates FreedomPay’s dedication to advancing the capabilities of AI observability and sharing valuable insights with the global business community.
FreedomPay’s partnership with Dynatrace highlights its leadership in leveraging observability to enhance the increasingly complex world of AI-powered commerce. By integrating Dynatrace’s intelligent observability solutions, FreedomPay has achieved significant operational milestones, including an 80% reduction in meantime to resolution, a 50% boost in transaction speed, and enhanced security measures to protect sensitive financial data. These outcomes not only improve customer experience but also contribute to compliance, security, and reduced operational costs.
“We are honored to receive the Advocate of the Year Award at Perform 2025,” said Chris Kronenthal, President of FreedomPay. “This recognition underscores the value of our partnership with Dynatrace and our shared commitment to driving innovation in observability.”
The award reflects FreedomPay’s ability to identify and mitigate the challenges faced by businesses adopting AI within the payments ecosystem. Through its collaborations across North America, Europe, Asia, and Latin America, FreedomPay has demonstrated how intelligent observability can streamline global payment gateway solutions while ensuring security and operational excellence.
Dynatrace’s Chief Customer Officer, Matthias Dollentz-Scharer, praised FreedomPay’s efforts. “FreedomPay understands the critical role of observability in unlocking the full potential of AI while mitigating risks. We’re proud to name them as our Advocate of the Year.”
As AI continues to transform the payments industry, FreedomPay’s achievements highlight the vital importance of observability in ensuring reliable and secure AI-driven commerce. With its strategic partnerships and commitment to innovation, FreedomPay is positioned to remain at the forefront of the evolving payments landscape, paving the way for more seamless, secure, and efficient payment solutions worldwide.
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