PENNSYLVANIA — The Shapiro Administration has earmarked additional resources for the 61 county-based Public Safety Answering Points (PSAPs), or “911 centers,” across Pennsylvania. Following the recent finalization of the fiscal code, the law extends the 911 program through January 31, 2029, and injects an extra $47.7 million annually due to a hike in the monthly phone surcharge from $1.65 to $1.95, approved through January 31, 2026.
“Our PSAPs and the dedicated staff who answer the call 24 hours a day are the backbone of the public safety network in Pennsylvania,” stated PEMA Director Randy Padfield. “The Shapiro Administration is committed to supporting their long-term, sustainable growth as we continue to build out cutting-edge Next Generation 911 technology.”
Since 2015, the surcharge has played a pivotal role in supporting the planning, testing, and implementation of Next Generation 911 (NG911) service at PSAPs. This state-of-the-art technology includes services that callers expect as mobile network technology advances, such as Text-to-911 and improved caller location data.
The plan to enhance 911 service in Pennsylvania also encompasses behind-the-scenes improvements for cost savings and efficiency, including regionalization of individual county PSAPs, better Geographic Information System (GIS) data, and building out redundant systems to ensure seamless information sharing.
PEMA Deputy for 911 Greg Kline highlighted the dual expectations placed on PSAPs. “There are two distinct groups that expect excellence from our PSAPs at all times – the callers who need assistance, and the first responders who will provide the help they need,” he said. “It is our mission to make sure they have the information, tools, and resources they need to do their jobs to keep residents and visitors safe across Pennsylvania.”
In 2022, approximately 2,500 PSAP telecommunicators in Pennsylvania answered around 15.2 million requests for emergency assistance. However, many counties are grappling with staffing shortages and are actively seeking to hire additional staff. Interested individuals can learn more about PSAP careers on the PEMA website.
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