WASHINGTON, D.C. — The Social Security Administration (SSA) has clarified its commitment to bolstering beneficiary protections, addressing recent media misreports suggesting the agency plans to eliminate telephone services. SSA assured the public that its telephone services remain intact, with the exception of a critical change aimed at preventing fraud related to direct deposit modifications.
Approximately 40 percent of reported direct deposit fraud has been tied to bank account information changes initiated over the phone. The agency has determined that current telephone identity verification protocols, which rely on basic identifying questions, are insufficient to counter sophisticated fraud schemes.
“Protecting Social Security beneficiaries is our top priority,” the agency emphasized, adding that significant steps are being taken to eliminate vulnerabilities.
Effective immediately, beneficiaries seeking to update their banking information must verify their identity through one of two secure methods. They can use two-factor authentication via SSA’s “my Social Security” online service or visit a local office in person to provide proof of identity. This aligns SSA processes with security protocols commonly employed by financial institutions.
It is important to note that SSA’s other telephone services remain fully operational. SSA underscored its ongoing efforts to investigate and address potential threats, affirming its dedication to safeguarding the integrity of Social Security programs and the millions of Americans who depend on them.
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