WASHINGTON, D.C. — The Federal Trade Commission (FTC) is refunding more than $610,000 to consumers who fell victim to a tech support scam facilitated by payment processing company Nexway.
The FTC’s April 2023 complaint alleged that Nexway and two of its officers were central to several offshore tech support scams. The company reportedly processed tens of millions of dollars in charges, providing scammers with access to the U.S. credit card network. Following the allegations, the defendants agreed to a settlement with the FTC, which bans them from any further payment laundering and mandates close monitoring of other high-risk clients for illegal activities.
The settlement also required the defendants to surrender assets. The FTC is now using these assets to provide refunds to the affected consumers.
Over 6,490 consumers are set to receive payments as part of this restitution. Most recipients will receive a check in the mail, which should be cashed within 90 days, as indicated on the check. Consumers for whom the FTC did not have an address on file will receive a PayPal payment. These payments should be redeemed within 30 days.
Those with questions about their refunds should contact the refund administrator, JND Legal Administration, at 888-995-0315 or visit the FTC website for answers to frequently asked questions about the refund process. The FTC has emphasized that it never requires people to pay money or provide account information to receive a refund.
The FTC’s interactive dashboards for refund data offer a state-by-state breakdown of refunds in FTC cases. In 2023 alone, FTC actions resulted in $324 million in refunds to consumers nationwide.
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