WEST CHESTER, PA — Penn Medicine Chester County Hospital (CCH) has been named a 2023 Human Experience (HX) Pinnacle of Excellence Award® winner by Press Ganey. This globally recognized award acknowledges the hospital’s commitment to implementing best patient care practices and enhancing the overall patient experience.
The HX Pinnacle of Excellence Award® is part of Press Ganey’s annual ranking of the nation’s top hospitals and health systems based on their performance in patient experience. The award also sets the standard for best practices in patient care that businesses should consider implementing in the upcoming year.
Chester County Hospital’s win is a testament to the dedication and hard work of its care and support teams, medical staff, and nurses. “The Human Experience conveys the importance we place on not only our patients’ and families’ memories of how they were cared for, but also the significance of how we as team members care for each other,” said Carli Meister, Director of Patient Experience and Risk at CCH.
Ranked in the top 5% of healthcare providers nationwide for patient experience over the past three years, Chester County Hospital’s award covers its patient-focused efforts from April 2020 to March 2023. This time frame showcases the hospital’s unwavering commitment to the Chester County community throughout the pandemic and beyond, offering a beacon of hope and reassurance during challenging times.
Press Ganey, which partners with more than 41,000 healthcare facilities worldwide, aims to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality, and experience of care. Patrick T. Ryan, CEO and chairman at Press Ganey, praised Chester County Hospital’s efforts, stating that the hospital “demonstrates the transformative power of patient-centered care, positive employee experiences, and effective clinical outcomes.”
The award is a significant achievement for Chester County Hospital and marks an important moment for healthcare in Chester County. It underscores the hospital’s leadership in providing human-centric care experiences by identifying and addressing patients’ needs during their time at CCH.
This recognition also serves as a reminder of the transformative power of patient-centered care and the positive effects it has on both employees and the communities they serve. By prioritizing compassionate healthcare, Chester County Hospital continues to set the standard for healthcare providers not just in Chester County, but across the nation.
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