EXTON, PA and CORVALLIS, OR — Agility Robotics and Ricoh USA, Inc. have announced a strategic partnership aimed at bolstering customer support for Agility’s humanoid robots across North America. This collaboration is a pioneering agreement within the realm of humanoid robotics, leveraging Ricoh’s renowned Service Advantage program to extend Agility’s support network.
Jim Kirby, Vice President of Service Advantage at Ricoh North America, noted, “As the global warehouse automation market continues to experience double-digit growth, the need to keep the related technology, automation, and robotics up and running, as well as adapt to new workflows, becomes even more critical. We are excited to collaborate with Agility to support their customers’ automated warehouse solutions and ensure the humanoid robots being deployed are coupled with a world-class service promise.”
Ricoh’s extensive history in innovation, spanning over eighty years, positions it as a leader in facilitating smarter work environments. The company’s Service Advantage program, driven by a global network of skilled service employees, offers lifecycle management solutions that help businesses expand and optimize operations while reducing costs.
This partnership will provide support for Agility’s Digit robots and the Agility Arc™ cloud automation platform. Digit is a versatile, human-centric robot designed for logistics tasks, capable of working safely alongside humans to perform repetitive duties. Agility Arc streamlines deployment processes, including facility mapping and workflow management.
Rich Bohne, Chief Commercial Officer at Agility Robotics, emphasized the partnership’s impact: “Our goal is for every end-user deployment to be successful, with respect to uptime, safety, and overall success. This partnership with Ricoh gives us eyes, ears, and hands all over the world and adds an additional layer of expert support should a customer need our assistance.”
As the warehouse automation industry continues to expand rapidly, this partnership signifies a pivotal step in ensuring that Agility Robotics’ innovative solutions are supported with exceptional service, enhancing operational efficiency and customer satisfaction across North America.
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