EXTON, PA — Exton Senior Living has been recognized with IntegraCare’s Gold Level Award for its outstanding callbell response time, demonstrating a steadfast commitment to resident safety and care. The team achieved an impressive average response time of just 2 minutes and 6 seconds during the fourth quarter of 2024, earning this prestigious honor for the third consecutive quarter.
The callbell system, a vital lifeline for residents, enables them to request assistance for both emergencies and daily needs with the press of a button. Whether it’s aiding with mobility, helping with dressing, or providing a simple glass of water, the Exton Senior Living team ensures residents receive prompt support.
“Callbells aren’t just about emergencies,” said Larry Rouvelas, CEO of IntegraCare. “They are for a wide variety of daily needs ranging from dressing, moving from place to place, or even getting a glass of water. We encourage our residents to ring the callbell when they need us.”
Exton Senior Living residents activated their callbells an average of 81 times per day during the quarter. Despite the high volume, the team maintained remarkably swift and reliable responses.
“At Exton Senior Living, timely response to callbells is not just a matter of convenience,” said Resident Wellness Director Leslie Simon. “It’s a critical component of providing compassionate, resident-centered care. A fast response time ensures that our residents feel valued and secure, knowing that their needs will be met promptly.”
Simon further emphasized how the quick callbell response improves resident trust and health outcomes, adding, “Our wellness team understands that every second counts when it comes to the well-being of those in our care, and they work hard to ensure all of our residents’ needs are being met.”
This award reflects the team’s dedication to fostering a safe and respectful environment. Exton Senior Living aims to maintain transparency by sharing daily updates on callbell response times, ensuring families stay informed about the level of care provided.
Looking ahead, Exton Senior Living remains committed to delivering exceptional, responsive care to its residents while continuously enhancing its services. The result is not only a living community but a reliable support system for older adults and their families.
For the latest news on everything happening in Chester County and the surrounding area, be sure to follow MyChesCo on Google News and MSN.