EXTON, PA — Exton Senior Living has been awarded IntegraCare’s Gold Level accolade for its swift response to residents’ callbell requests in the second quarter of 2024. This recognition marks an improvement from the Silver Level achieved in the first quarter, with staff responding to calls in an average time of 1 minute and 54 seconds.
The callbell system is vital in ensuring residents’ safety and comfort. Whether it is for assistance with daily tasks or emergencies, residents can simply press a pendant for help. Larry Rouvelas, CEO of IntegraCare, emphasized the importance of this system: “When a resident moves into assisted living or personal care, we make a core promise. We’ll be there for you.”
Casey Counseller, Executive Operations Officer at Exton Senior Living, expressed pride in the team’s commitment. “Our residents are like a part of our own family,” she said. “This Gold Award reflects our dedication to answering calls quickly and reliably.”
The callbell system is not just for emergencies but also for routine assistance such as moving around or getting a drink of water. This allows residents to maintain independence while ensuring they have support when needed. IntegraCare updates families with daily callbell response times on their website, reinforcing their commitment to transparency and reliability.
Exton Senior Living’s achievement provides peace of mind to residents and their families, knowing help is readily available whenever needed.
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