BERWYN, PA — Mural Health Technologies, Inc. has announced a strategic partnership with ICON to implement its Mural Link participant management and payments platform in clinical trials. The collaboration is designed to streamline administrative processes and remove financial barriers for trial participants, ultimately improving accessibility and retention rates.
Mural Link offers an array of innovative features, including participant payment tools, tax management, travel and concierge support, as well as site-participant communication and advanced reporting capabilities. These functions aim to simplify the management of clinical trials while enabling financial neutrality for participants.
“From our very first conversations with ICON, we were highly impressed by their commitment to patient care and innovation,” said Sam Whitaker, CEO of Mural Health. “This partnership represents a shared vision of removing barriers to trial participation and advancing participation financial neutrality, while eliminating the need for site staff to manage highly manual, error-prone, and time-consuming administrative activities.”
One notable feature of Mural Link is its flexible payment options, which include the industry’s only fee-free debit card. This approach is expected to expand the pool of eligible participants by reducing financial challenges, including for historically underrepresented patient populations. ICON’s customers will benefit from an increase in recruitable participants while minimizing patient attrition due to operational hurdles.
“Mural Health’s range of payment methods, unique approach to payment structure, and introduction of a fee-free participant environment are important additions to how we deliver care to patients,” said Dr. Gareth Milborrow, Executive Vice President of Business Operations at ICON. “We look forward to bringing these to our customers and, importantly, to delivering very tangible benefits to our patients and sites.”
This partnership spotlights a shared commitment to enhancing the clinical trial experience for both patients and administrators, making trials more accessible and efficient.
Summary
Mural Health Technologies and ICON have partnered to deploy the Mural Link platform in clinical trials. Offering innovative payment tools and support services, the platform aims to eliminate barriers to patient participation and streamline site operations, laying the groundwork for broader and more inclusive clinical trials.
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