PLYMOUTH MEETING, PA — ECRI has unveiled new solutions focused on Total Systems Safety (TSS) and Human Factors Engineering (HFE) to reduce errors, improve patient outcomes, and support healthcare provider well-being.
The expanded offerings aim to tackle preventable harm through a proactive and comprehensive approach, replacing traditional, reactive safety measures. By combining safety science, workforce culture, and human factors expertise, ECRI provides systems-level guidance to healthcare organizations looking to create safer care environments.
“Despite tireless efforts, serious risks persist within our fragmented healthcare system, with rates of preventable harm alarmingly high,” said Dheerendra Kommala, MD, chief medical officer at ECRI. “Traditional safety methods often fail to uncover and address the root causes of preventable harm. A systems-based approach goes further, tackling these underlying issues. This represents a transformative, integrated strategy—one that includes human factors and a commitment to equity—to establish a better, safer healthcare landscape for patients and the workforce.”
ECRI’s TSS framework focuses on leadership, patient and family engagement, continuous learning, and fostering a “just culture” that treats errors and near misses as learning opportunities. The recent acquisition of The Just Culture Company has strengthened ECRI’s ability to lead safety-focused cultural change.
Human Factors Engineering (HFE), an integral component of TSS, ensures that healthcare environments, workflows, and technologies are carefully designed to support both patient safety and staff efficiency. “ECRI’s team of independent, clinically informed human factors engineers has over 125 years of experience helping improve complex work systems,” said Patrice D. Tremoulet, PhD, HFE director. “We identify hidden barriers to healthcare quality and safety, resulting in workflows, technologies, care environments, and policies that support the work of healthcare providers, which results in enhanced patient outcomes and reduced provider burnout.”
The expanded TSS solutions emphasize scalability and adaptability, helping healthcare systems prepare for future challenges like staffing shortages and increased patient volumes. By addressing deep-rooted issues, ECRI reinforces its commitment to transforming patient safety and care delivery standards nationwide.
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