WASHINGTON, D.C. — The Federal Trade Commission (FTC) has distributed over $114,000 in refunds to consumers who were misled by SuperGoodDeals.com’s false promises of “next day shipping” during the peak of the COVID-19 pandemic. The online retailer faced allegations of exploiting the surge in demand for personal protective equipment (PPE) by failing to deliver products as advertised.
According to the FTC’s complaint, filed in 2020, SuperGoodDeals.com and its owner, Kevin Lipsitz, falsely marketed PPE supplies as “in stock” with guarantees of expedited delivery, including “next day” shipping, at a time when consumers urgently needed face masks and other protective equipment. Instead, many customers experienced significant delivery delays, with orders taking weeks to arrive—or not arriving at all—while the company retained their payments.
The complaint highlighted how Lipsitz’s business practices during the pandemic directly violated FTC rules that mandate truthful advertising and minimal shipping delays for online orders. The settlement in the case required the company to pay restitution to impacted consumers.
Refund Distribution
The FTC announced that it mailed 4,583 refund checks to affected consumers, each representing a portion of the deceptive charges incurred. The commission has urged recipients to cash the checks, which are valid for 90 days, as indicated on the issued refunds.
Consumer Protection Efforts
The action against SuperGoodDeals.com aligns with the FTC’s broader efforts to enforce fair business practices and protect consumers from fraudulent schemes during the pandemic. The agency continues to focus on cases where companies sought to exploit public health emergencies for financial gain.
The FTC’s enforcement is an example of its efforts to hold violators accountable and ensure that consumers are adequately compensated for financial harm.
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