PHILADELPHIA, PA — The Schwarzman Animal Medical Center (AMC), the largest veterinary teaching hospital worldwide and New York City’s only level 1 trauma center for animals, has implemented Instinct as its new veterinary practice management software. The decision reflects AMC’s commitment to using cutting-edge technology to support its mission of advancing veterinary care.
Helen M. Irving, RN, MBA, President and CEO of AMC, emphasized the value of Instinct’s innovative platform, designed specifically for veterinarians. “Created by and for veterinarians, the platform allows us to be more efficient in our workflow and further our commitment to the highest standards of veterinary care,” Irving said. “Instinct shares AMC’s unwavering dedication to excellence, making this partnership a natural fit as we continue to elevate the field of veterinary medicine.”
Instinct brings a host of features to support AMC’s needs, including decision support tools, patient safety protocols, automatic dose calculators, and digital treatment sheets. These tools aim to reduce the time clinicians spend on administrative tasks, enabling them to focus more directly on patient care.
By integrating with AMC’s systems, Instinct now powers core functions such as patient records, treatment plans, appointment scheduling, prescribing and pharmacy management, billing, and a new portal for referring veterinarians. The cloud-based platform unifies these components to streamline operations and improve client interactions.
Dr. Caleb Frankel, CEO of Instinct, expressed excitement about the collaboration. “AMC is one of the world’s largest and most respected veterinary centers for a reason, and we couldn’t be more proud to power their care with Instinct EMR,” he said. “Helen and her team have built an amazing culture at AMC with a powerful mission that aligns closely with Instinct. We’re thrilled to be part of their continued innovation in veterinary medicine.”
AMC sees this partnership as a significant step forward in modernizing its operations and shaping the future of veterinary care. Irving noted the positive changes the platform has already made. “It improves patient care and client interactions, streamlines our communications, and sharpens our analytics. Most importantly, it significantly reduces the administrative burden, allowing us to spend more time with our patients.”
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