HARRISBURG, PA — A federal court has mandated that Harris Jewelry, a now-defunct national retailer, reopen its refund claims process and contact thousands of consumers — predominantly servicemembers — who were affected by its questionable marketing tactics and unlawful sales practices.
The order follows legal action initiated by the Federal Trade Commission (FTC) and 18 participating states, including Pennsylvania, which alleged that the New York-based jeweler used deceptive strategies to target military personnel. The court’s recent decision opens the door for eligible consumers to access a portion of the $10.9 million settlement fund established as part of the lawsuit. According to officials, more than $8 million remains unclaimed and is available to those impacted.
Attorney General Michelle Henry is urging affected Pennsylvanians to file refund claims before the December 21, 2024 deadline, noting the potential for significant financial relief. “This company posed as a staunch supporter of our Armed Forces, when in reality, Harris was only looking out for their own profits, which were inflated by false promises and illegal sales practices,” Henry said. “Many Pennsylvanians are eligible for this relief, and with a relatively short window to file claims, I am urging those individuals to take action now.”
Harris Jewelry, whose stores were often located near military bases, marketed itself as a reliable supporter of service members, even adopting the slogan, “Serving those who serve.” The company claimed its practices, such as offering financing for jewelry purchases, would help improve consumers’ credit scores. Contrary to these assurances, the purchases did not enhance credit scores and often resulted in added financial burdens. Additionally, Harris Jewelry included optional protection plans in transactions without informing consumers or falsely asserted that these plans were mandatory.
An estimated 32,000 consumers nationwide were impacted by Harris Jewelry’s practices. Beyond misleading servicemembers, the retailer also violated key financial regulations, including the Military Lending Act. These unlawful practices prompted the lawsuit filed in July 2022 by the FTC and partnering states, leading to the initial settlement that required Harris to provide refunds, cancel outstanding debts, and cease debt collection activities.
However, the federal court recently determined that Harris Jewelry prematurely closed the originally established refund portal and failed to adequately notify all consumers eligible for compensation. Consequently, the company is now required to reopen the process and appropriately inform the affected individuals. Per the court’s order, Harris Jewelry must also cease operations and dissolve as a business entity.
Servicemembers and other consumers who purchased items from Harris Jewelry, particularly those who paid for a Lifetime Jewelry and Watch Protection Plan, are strongly encouraged to file for a refund on the Harris’ claim website as soon as possible. This applies to those who have not submitted claims as well as individuals who previously filed but did not receive a response from the retailer.
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