WASHINGTON, D.C. — The Federal Trade Commission (FTC), in coordination with the State of Wisconsin, has commenced the distribution of more than $1 million in refunds to consumers adversely impacted by the alleged misconduct of Rhinelander Auto Center. This development follows a legal action initiated in 2023, which accused the dealership and its general manager of engaging in unfair and discriminatory business practices.
The allegations against Rhinelander Auto Center involved the imposition of unauthorized “junk fees” on various add-on products and services, which were reportedly charged without obtaining the necessary consent from customers. Furthermore, the FTC’s complaint highlighted discriminatory practices in the dealership’s financing operations. Specifically, it was alleged that the dealership systematically applied higher markups on interest rates for American Indian customers, thereby imposing unfair financial burdens based on racial discrimination.
As part of the resolution, the FTC has taken the step of issuing refunds to 7,531 affected consumers. Those receiving the refund checks are advised to deposit them promptly, as each check comes with a 90-day window for encashment. The FTC has reiterated its commitment to ensuring that consumers are not subjected to additional financial exploitation in the process of receiving their refunds. Therefore, the Commission assures recipients that there is no requirement to provide personal financial information or make any form of payment to claim the refund.
For consumers seeking further clarification regarding their refunds, the FTC has appointed Analytics as the refund administrator. Affected consumers can reach out to Analytics at 866-648-7161 or consult the FTC’s website for detailed information and responses to frequently asked questions concerning the refund process.
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