PLYMOUTH MEETING, PA — Health Advocate has been distinguished with the 2024 Excellence in Customer Service Award by the Business Intelligence Group. This prestigious recognition highlights the company’s dedication to enhancing the customer experience through innovative solutions and compassionate support.
Jeff Cordell, President and CEO of Health Advocate, expressed gratitude for the accolade, emphasizing the company’s commitment to guiding individuals toward improved health outcomes. “Our team of Personal Health Advocates is at the heart of our mission, providing education, engagement, and advocacy to millions of members, ensuring they have the necessary resources and support at crucial times,” Cordell stated.
The award comes as a testament to Health Advocate’s unique approach, combining extensive experience with innovation to deliver expert support that clients value and members rely on, especially when navigating healthcare and well-being challenges.
In response to changing member needs, Health Advocate has recently implemented several strategic initiatives aimed at enhancing the member experience:
- Innovative Program Enhancements: Health Advocate introduced new offerings such as the Be TrueSM Well-Being program and the Quality Connect Provider Match tool. These initiatives are designed to expand and improve the member experience, providing critical support and guidance.
- Communication Campaign Engine: A cutting-edge digital engagement solution was launched to increase awareness and utilization of benefits programs. Through data-driven, personalized communications across multiple channels, including email, SMS, mailers, calls, live chat, and member portal notifications, this platform encourages members to connect with Personal Health Advocates for expert advice.
These efforts reflect Health Advocate’s proactive stance in adapting to the dynamic landscape of customer service and health care. By focusing on personalization and accessibility, the company ensures that members receive timely, tailored support, enhancing their overall well-being and satisfaction with healthcare services.
Maria Jimenez, Chief Nominations Officer at the Business Intelligence Group, praised the adaptability and leadership of customer service teams like Health Advocate’s. “In today’s environment, the ability to evolve and make a positive impact on people’s lives is more important than ever. We’re thrilled to recognize Health Advocate for their outstanding contributions to improving customer experiences,” Jimenez remarked.
This accolade not only celebrates Health Advocate’s achievements in customer service but also highlights the growing importance of personalized, compassionate care in the healthcare sector. As companies continue to innovate in response to consumer needs, fostering a culture of empathy and support, they not only elevate the customer experience but also contribute to better health outcomes for individuals. Health Advocate’s recognition in the 2024 Excellence in Customer Service Award program serves as a benchmark for excellence in the industry, highlighting the company’s role in setting new standards for customer engagement and support in healthcare.
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